Joining strategy together with the execution of the right solution challenges most teams today. It’s difficult for many reasons. Defining a strategy is not a static exercise. Predicting the future is difficult, full of uncertainty, and new information is always being discovered. Complicating things further, teams often divide responsibility for strategy and execution. This makes …
This talk explores new ways of framing the work we do in order to create effective software products. A super-pragmatic model of thinking and doing that promises to bring together technologists, designers and business folks alike, across the entire software delivery lifecycle.Watch the video at thoughtworks.com.
Recently, I attended an Adaptive Path conference called Managing Experience.It was brilliant, and here’s a writeup if you want to know more about that. I was lucky to spend a bunch of time with Todd Wilkins in a workshop about IBM’s Design Thinking Framework. There’s lots to like, but in particular, two out of three principles resonated strongly. …
Managing Experience is a 2 day conference hosted by Adaptive Path.Here’s the emergent themes from the last four years of the conference:2011: Business2012: Strategy2013: Change2014: Leadership & The Organization The big draw-card for me this year was Todd Wilkens, Design Principal at IBM. He delivered a talk ‘Scaling Design Beyond Designers’ with a corresponding 1/2 day workshop on …
This week, I’ve been discussing with friends and colleagues what ‘customer engagement’ could or should mean. There’s a cadence to the change in vernacular of design. ‘Customer engagement’, we think, is ripe for a meaningful redefinition. My colleague puts it like this In many ways Customer Engagement has become old hat. Omnichannel has become trite … and …