The ideas of Agile are great. It’s the way it has been codified into rituals and certifications, and rolled out mindlessly that misses the point.
Innovation is about entering the unknown. To win, first we must let go our fear of failure, and try thinking differently.
This week, I’ve been discussing with friends and colleagues what ‘customer engagement’ could or should mean. There’s a cadence to the change in vernacular of design. ‘Customer engagement’, we think, is ripe for a meaningful redefinition. My colleague puts it like this In many ways Customer Engagement has become old hat. Omnichannel has become trite … and […]
The Australian Financial Review (AFR) published an interview on Designing for Mobile in their monthly Boss Magazine. Rachel Botsman interviewed me alongside mobile thought leaders Luke Wroblewski, author of Mobile First, and Joe Gebbia, co-founder of AirBnb.She asked about challenging assumptions surrounding the use of mobile devices today, and what makes great mobile experiences. We often make big assumptions about how people use mobile devices. We […]
It was terrific to have the opportunity last October to talk at Mobile Developer Summit in Bangalore, India. One of the coolest things was freedom of topic. A lot of the time, when giving some kind of public talk, the topic is kinda set already. Perhaps the organisers have a theme, or there’s something specific […]
A colleague asked whether I agreed with Andrew Chen’s article about it being hard to gain traction for mobile products via (ageing) marketing strategies. He asked: Do you agree with his observations? What does it mean then for new players? Here’s my response: I agree that it’s harder, but it also misses the point. The argument […]
Speaking with Kate Linton at Agile Australia 2013 was a load of fun. We talked about product innovation in large enterprises. We walked through characteristics that are helpful for innovation, as well a bunch of methods and techniques used on recent ThoughtWorks projects around the globe. Check it out for yourself. The Intrapreneur’s Playground – […]
There are a number of different models/approaches/frameworks for product strategy and delivery. Many of them I don’t like terribly much, because of a tendency to break apart the sum components (business strategy, design, delivery) into disparate phases – often with gating process in between. This is mostly unhelpful, and not conducive to responding to change […]
I am chuffed that the organisers of UXAustralia invited me to talk at the single-track mobile conference – Designing for Mobility this year. The day was packed with really interesting talks, and I was pleased to share the stage with some terrific presenters on the day. Designing for Voice Interactions (UXAustralia) from Jonny Schneider
I was pleased this year to present on mobile experience design, product strategy and technical approaches to mobile app development with my colleague Stewart Gleadow as part of ThoughtWorks’ Quarterly Technology Briefing in Australia this August. Mobile: More than just an app from Jonny Schneider
You already have some conception of who your trying to reach – on which devices – and what your mobile content strategy looks like. You also know you need some kind of device adaptation to offer something compelling and desirable to customers regardless of what device they’ve used to get to you. Now, what’s the […]
I was fortunate enough to attend UX Australia in Sydney this year, and this workshop by Andy Budd – about running good workshops – was a highlight for me. As much as I enjoyed the content and hands-on practice, it was most interesting to observe a master at work. It’s fairly common knowledge that good […]
Reading this excellent article over at UXMatters, I was pleased so much to read this Putting users’ goals first allows a design team to concentrate on the new opportunities a mobile application presents rather than seeing the challenges of mobile simply as barriers to implementing a Web application’s existing functionality. So much so that I […]
My colleague Emily Freeman is the mobile marketing maven behind mobilista.com.au. She recently invited me to write about Mobile SEO. In the article, I talk about why you need it, how to do it, and some tools that help you get it done. Catch the full article over at mobilista.com.au.
Mobile Search is experimental. The big search engines constantly change their search offering in response to market segmentation; global changes in the market; technological capability and a raft of other variants. Generally this is done by leveraging more than one collection of data—news, images, wikipedia, weather etc—and presenting the collected results to users in a […]
If the Business Analyst or Project Manager gives Velocity more attention than it should be given, if he or she is more worried in counting points than listening to the team, if anything that would impact in Velocity is a taboo… then a project has a huge problem. In this scenario it gets clear that his or […]
Brilliant. http://www.webaim.org/blog/user-agent-string-history/ via John Gruber