Category: Experience Design
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Using the Double Diamond for product strategy and development
Joining strategy together with the execution of the right solution challenges most teams today. It’s difficult for many reasons. Defining a strategy is not a static exercise. Predicting the future is difficult, full of uncertainty, and new information is always being discovered. Complicating things further, teams often divide responsibility for strategy and execution. This makes […]
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Pragmatic Product Strategy – Presented at XConf 2014
This talk explores new ways of framing the work we do in order to create effective software products. A super-pragmatic model of thinking and doing that promises to bring together technologists, designers and business folks alike, across the entire software delivery lifecycle.Watch the video at thoughtworks.com.
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An alternative to features and showcases. Introducing Hills and Playbacks
Recently, I attended an Adaptive Path conference called Managing Experience.It was brilliant, and here’s a writeup if you want to know more about that. I was lucky to spend a bunch of time with Todd Wilkins in a workshop about IBM’s Design Thinking Framework. There’s lots to like, but in particular, two out of three principles resonated strongly. […]
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Managing Experience 2014 by Adaptive Path
Managing Experience is a 2 day conference hosted by Adaptive Path.Here’s the emergent themes from the last four years of the conference:2011: Business2012: Strategy2013: Change2014: Leadership & The Organization The big draw-card for me this year was Todd Wilkens, Design Principal at IBM. He delivered a talk ‘Scaling Design Beyond Designers’ with a corresponding 1/2 day workshop on […]
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Thoughts on behavioural economics, emotional design and customer engagement
This week, I’ve been discussing with friends and colleagues what ‘customer engagement’ could or should mean. There’s a cadence to the change in vernacular of design. ‘Customer engagement’, we think, is ripe for a meaningful redefinition. My colleague puts it like this In many ways Customer Engagement has become old hat. Omnichannel has become trite … and […]
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Talking about product innovation at Agile Australia 2013
Speaking with Kate Linton at Agile Australia 2013 was a load of fun. We talked about product innovation in large enterprises. We walked through characteristics that are helpful for innovation, as well a bunch of methods and techniques used on recent ThoughtWorks projects around the globe. Check it out for yourself. The Intrapreneur’s Playground – […]
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Designing for Voice Interactions at UX Australia
I am chuffed that the organisers of UXAustralia invited me to talk at the single-track mobile conference – Designing for Mobility this year. The day was packed with really interesting talks, and I was pleased to share the stage with some terrific presenters on the day. Designing for Voice Interactions (UXAustralia) from Jonny Schneider
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Talking at Quarterly Technology Briefing: ThoughtWorks Australia
I was pleased this year to present on mobile experience design, product strategy and technical approaches to mobile app development with my colleague Stewart Gleadow as part of ThoughtWorks’ Quarterly Technology Briefing in Australia this August. Mobile: More than just an app from Jonny Schneider
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UX Australia: Turbocharge your workshops with Andy Budd
I was fortunate enough to attend UX Australia in Sydney this year, and this workshop by Andy Budd – about running good workshops – was a highlight for me. As much as I enjoyed the content and hands-on practice, it was most interesting to observe a master at work. It’s fairly common knowledge that good […]
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User goals, mobile limitations and existing functionality
Reading this excellent article over at UXMatters, I was pleased so much to read this Putting users’ goals first allows a design team to concentrate on the new opportunities a mobile application presents rather than seeing the challenges of mobile simply as barriers to implementing a Web application’s existing functionality. So much so that I […]